Welland Courthouse - Welland, Ontario

Christine

I hope the phone calls to this courthouse are recorded and can act as evidence and I really hope that the supervisors of this courthouse read these reviews and act on them. My experience with this courthouse was terrible and I cannot believe that someone like the woman I spoke to can be allowed to answer calls from the public. She's a very bad image to be put in our courthouse frontlines and does not deserve to be working in any courthouse in Ontario. I called on August 26, 2025 at 1.04 PM and spoke to this woman. The purpose of call was to inquire about a court form. I felt disrespected rather than guided and then she told me that I should send an email to the court and they would do that research for me because I am too lazy to do it. I was in shock. What is the role of these officers? Are they not there to guide the public? Despite her attitude, I thanked her for her time but I am requesting that the supervisors review my phone conversation with her and take action because I am going to escalate this to the AG's and minister's office.

Ali

If negative stars can be given I'd give them 100+. They have the most unprofessional women who work there. Why do they even have a job being so unprofessional? They hung up the phone on me pretending they can not hear me. Before this, you can hear the other women saying "she's on the phone now". I'm guessing they were heading out for lunch. Didn't have time to be professional. Or smart.

Tyler M.

Got to witness first hand how much of a joke this province is by visiting this court room. I witnessed people that don't have legal help wait for the entire day while the crown went through each paid lawyer first. Felt like an amusement park where you buy the fast pass and all you get is skipping a line queue.

Ralph B.

The ladies who carry out the screening request are very unprofessional.
No common courtesy.
Please spend a day in St. Catharines or Grimsby to lear professionalism from a city representative. Or please hire new people in those roles.

Dany P.

They have a receptionist (I don't know her name because she refuses to identify herself) who answers the phone in an extremely arrogant, disrespectful and demeaning manner!

Was a Friday afternoon when
I called to ask something simple, like whether the Welland Court accepts evidence files via email or if they prefer to use the portal.

She yelled and told me to Google it and said she didn't have time for stupid questions, and then hung up on me.

This court definitely does not represent justice authorities, but rather dictators who do not value human dignity!

Benjamin R.

The man who works the desk for small claims is so mean for absolutely no reason, it’s insane. I’ve never spoken to a grumpier person in my life. Two times now he treats me like total dirt if I don’t know all the ins and outs of the court system. I was kind to him both times. I don’t understand how they can keep someone around who is so awful to people who are just trying to navigate what is usually a really tough time in their lives. I hope he sees this and learns to smile, life is short

sheen D.

Another example of lazy government workers who can't work a full day in their life. Open from 9-11, then 2-4 just so everybody can have lunch. This is what were paying for people! Lazy lazy government employees who get off more time than they work during the year.

Edit: Even lazier than i thought. Its supposed to snow today so now they switch all matter to video call. So, employees paid for by tax money, building is built with tax money, pay parking, pay for lawyer for IMPORTANT matter, only to have these lazy ivory tower workers not want to show up because its SUPPOSED to snow. They are shaping other peoples futures, but too lazy to come in for work to their workplace. This is Canada people. It snows. Very shocked at how unprofessional and leeching these people are allowed to be.

Javaid G.

I want to say thanks to Melinda, front desk customer service agent for providing passionate and friendly services.I visited this court on 4th of October for Affidavit of Service, documents. She's an excellent resource. Thanks Melinda