Nanny W.

Thank you so much to the staff of the emergency department in. the S.F. site.
After arriving by ambulance on Friday, April 25th, early evening, I was treated for my pain with compassion and efficiency ..
From the triage nurse, who immediately put in IV, drew vials of blood, checked vitals and did the first urinalysis ( sorry, I don't remember her name ) ....
To my overnight nurse, Mackenzie, who. was so helpful all night long, and repeated many of the tests at 6 a.m....
To my dayshift. nurse, Sue, who found me some socks. and some food and got me ready for the cat scan...
To the overnight doctor, who was so comforting and patient, explaining all that was happening and why....
To the young woman from radiology, who picked me up from and returned me to emergency, for my. scan....

EVERYONE was so kind, professional, and caring !!
Thank you all very much.

Amber M.

I’ve had such a wonderful experience the past two days from , triage to nurses to ultrasound, technicians, and doctors. Everyone was so amazing and so helpful. My visit was fast and efficient. I was in and out on both days within five hours. Anytime I need the hospital. I will definitely be going to Smith Falls. Thank you all for running an efficient Hospital where I personally felt cared for.

Carmen N. F. M. (.

This happened at Smiths Falls Hospital. I arrived at the emergency department a little after 6 PM. It was packed, and the wait time was estimated to be at least two hours. Despite that, I registered and went through triage. I patiently waited for my turn.
At 10:59 PM, triage called my name, checked my blood pressure and temperature, and offered me Tylenol and ginger ale. They told me they would call me as soon as possible, so I returned to my seat and continued waiting.At 11:20 PM, a nurse called my name along with another patient, and we were brought inside. It was busy, so I sat and waited again. First, Dr. Peirce attended to the other patient, who had a saw injury. She gave him shots, changed his bandage, and discharged him. Then, Dr./Nurse Sue assisted an elderly patient who needed to be transferred to Kingston Hospital via paramedics. Once she was discharged, Dr. Peirce was attending to other patients elsewhere in the emergency department, so I continued waiting.Another elderly patient was also being tranferred, this time to Perth Hospital. I reminded myself to be patient, knowing they required more urgent care than I did. However, my frustration started when a new patient arrived with what seemed to be a foot strain. A nurse assisted her, had a short conversation, and then Dr. Peirce came in. Within ten- fifteen minutes, she was discharged. I thought, “Maybe now it’s my turn.”I noticed Dr./Nurse Sue walking back and forth, while Nurse Jade was busy working on something. At one point, I was the only patient left in the area, and I assumed my turn was coming. However, a mother and child arrived, and Dr. Peirce immediately attended to them instead. That’s when I started losing my patience.I approached the nurses’ station and spoke with Nurse Jade, asking if I would be seeing a doctor soon. I explained that I had already been waiting for two hours and had arrived before the mother and child, yet they were seen first. I asked if she knew when the doctor would see me, and she said she didn’t know because there was a queue. When I asked where I was in that queue, she again said she didn’t know and mentioned something about triage.Frustrated, I asked if I could just go home since I had been waiting so long. She pointed me to the exit without acknowledging my concerns. I couldn’t help but feel that I was treated unfairly, possibly due to discrimination.I called my husband and explained the situation. He immediately came to the hospital and went to the registration desk to inquire about why I had not been seen. The staff asked for my name and if I had my wristband. When I showed it, they seemed annoyed. The staff then called inside to check, and the person she was talking to insisted that I had said I wanted to go home and had already left. Since the staff member didn’t know what had actually happened, she told the person on the phone to send someone out to explain things to me. My husband and I waited.As we stood there, I told my husband that I was treated poorly and that I wanted to file a complaint with the government. A few minutes later, the mother and child who had been seen before me were discharged. As they walked past, they told us that they overheard Nurse Jade talking to other hospital staff, saying, “There was a woman who said she was going to leave, so why is she still here?” It was clear she was being rude and unprofessional. This was not the behavior expected from a nurse, and it made me even angrier.Minutes later, Dr./Nurse Sue finally called my name and assisted us back in. Shortly after, Dr. Peirce came to see me, and she was incredibly kind. She addressed my concerns and quickly got me discharged.On our way out, I told my husband to ask Dr./Nurse Sue for the nurse’s name so I could report her. Dr./Nurse Sue said her name was Jade, seconds later Nurse Jade said her name is Jade also showing her badge. She then asked if we had any concerns, but at that point, I was too upset to engage. I simply said, “No,” and walked away.
🙁

Mirjana O.

I had surgery for kidney stones and my experience was great. The entire staff from walking in to register to the nurses and Dr Tong and anesthesiologist were all amazing. I have a bit of PTSD from the medical system but I wasn’t nervous at all and was treated very well. Thank you to all of you that made a difference. I highly recommend the Urology department.

Calvin C.

I had a really good experience there. Barely any wait time, doctor was really good. Information package was helpful. The building is a little dated, but I'd rather great service like I had than shiny new lights and paint.

Kim M.

I spent 9 hours in Emerg for a possible broken wrist. Had x-rays done and told I could go home ( 10pm) and they'd call me Sun or Mon with results. I called Mon to get a copy of my chart to take back to my home province (PEI) and was told they'd lost my x-rays.. 😡 called hospital again and they had finally found my x-rays but weren't read yet. I spent the afternoon In SmithFalls hospital going from health records to x-ray dept to the emergency room again. I left empty handed again.
Options were ...a. sit in the emergency room again and wait my turn ( 9 more hrs ?) Wait and talk with a.nurse and see IF she could help me ( min of another hour) OR go home and see if they call me OR WAIT 2 WEEKS to.use the online feature they have for getting your health information.
What an asinine hospital set up . No wonder people are dieing in our hospitals.
Update. Dec 18/24 still waiting for my phone call from Emerg and patient relations officer ( I left 2 phone messages to be returned in 1 business day NOT) I finally went in to Brockville Emerg and in 9 hrs had copies of my 8 wrist / hand x-rays and an appointment to an orthopedic surgeon, for my hand injury . Thank you Brockville emergency for taking such caring and swift care of me.

Anthony G.

Back again, and still the same problems persist. Going on almost 6 and a half hours of waiting to even speak with a doctor. Why is it this is so common now? Probably gonna be here another 2 hours atleast, quite sad. Do better.

UPDATE:
9 HOURS NOW! Canada's health system is a joke.

David

Emergency department staff were very polite and professional. The doctors are extremely caring and knowledgeable.The MRI staff made me feel comfortable and explained all the steps involved.