Grasslands Registry - Brooks, Alberta

Hazel C.

Wow I have never seen such ignorant person working in customer service . The lady made a huge deal about how I stink . I just had showered right before coming in and didn’t use a crazy amount of perfume . She not only made a spectacle of herself but me as well ! Let me suggest if you can’t handle the smell of a clean showered person , don’t work in Customer service . You might do better at Walmart stocking shelves at night without customers around you ! Never will I step foot in that place again !
Came to Medicine Hat to get registration because she just couldn’t do it ! Pathetic !

Rujul N.

I recently had a very smooth experience at the Grasslands Registry. Booking my road test was straightforward and efficient thanks to their user-friendly online system. The staff were professional and helpful, answering all my questions with patience. On the day of the test, the process was well-organized, and the examiner was fair and constructive in their feedback. I was pleased to pass on my first attempt. Overall, the Grasslands Registry provided excellent service, making what could have been a stressful experience quite pleasant. Highly recommended!

A. C.

The staff always seems very nice and they get the job done quick. My only concern is that there is no line up, or number taking system. Everyone waiting just takes a seat, and it’s so hard to know who is ahead of you, or when you’re next.

Ian B.

Wowzers not going to take the time to do the job I was informed they needed to do because that's how the policy set by the government works because it's not something they don't want to figure out or do after I already been there twice and they can't process payments properly in 2024.. ignorant service but act nice til they really have a non-repeated job they do daily..

Sad it shows the way things operate still today as I continue to await proper resolutions. But continue to be blocked by employee ignorance and laziness

Leslie S.

THANK YOU, Trina, for your incredible expertise and knowledge today. You helped a young man avoid months of waiting for an unnecessary document, giving him the ability to progress, succeed, and thrive in his education. 😉

John C.

My wife and I relocated from BC and accessed Grasslands Registry to change drivers licenses, out of province vehicle inspection documentation and Alberta Health Services applications. The young lady who assisted us (Zay) was very professional and thorough, while being friendly. There were a couple of questions that were answered promptly by the owner (Shane). Overall a very good experience.

Fatima A.

Never experienced such rude service. I called them and the lady who picked up kept interrupting me and was practically yelling! Didn't even listen to a word I said! In person, it isn’t any better. They were being very dismissive and condescending to customers. You can tell they are arrogant, rude and racist. I have no idea how they’re even qualified for the position. They lack patience, comprehension and definitely don't know anything about customer service. Would not recommend.

Don C.

Thanks to the staff and clients of Grasslands Registry for helping so much in getting my wheelchair bound mother in and out to replace her ID card.